How to Contact Us
A full set of contact details is included on our contact page, including a simple form for you to use to email us. We will endeavour to reply to all contacts as promptly as possible.
All prices quoted on this website include VAT at the current UK rate unless the product is exempt or subject to a lower rate.
Shipping and Handling
Shipping costs are clearly stated at the end of the checkout unless you have selected 'collect from store' in which case there is no shipping charge. Goods in stock will be dispatched within 1-2 working days so should normally be received within 5 working days. Smaller orders and items will normally be shipped via Royal Mail unless they have a high value or are heavy, in which case a courier service will be used. Large and/or heavy items such as bikes and wheels will always be shipped via courier.
Please check all goods received for any damage as soon as you receive them. All Missing or Damaged items need to be reported within 7 days of receipt of the goods. In the event your item has been damaged, please photograph both the damage to the product as well as the packaging the product was received in.
The Office of Fair Trading 'Distance Selling Regulations' (DSRs) give you the right to cancel an order and return any goods that may already have been dispatched, up to 14 days from receipt of goods.
Please note the following conditions: - The cost of returning goods is your responsibility, a recorded and insured service must be used when returning items - Goods must be returned in brand new condition - Where possible products need to be returned in their original and unused condition complete with packaging. This helps us when it comes to re-selling the item. - Refunds will be made within 28 days of request or upon receipt of returned goods. If products are not returned in the condition that they were sent to you, we reserve the right to refuse the return.
Refunds will be processed using the method and currency of the original payment. We cannot be held responsible for any changes in the exchange rate for different currencies at the time of the refund.
Right to cancel your order
Pease refer to the Returns section above
If you believe that a product bought from us has developed a fault then please contact us before returning goods. Many problems can be solved without you incurring postage costs and being without the product. If the goods need to be returned then please ensure they are clean - Products that require us to clean them prior to inspection may incur a cleaning charge.
Your Security and Credit Card Security
Your security and protection are very important to us. Our website utilizes the latest forms of data encryption and security.
Our Terms and Conditions do not affect your statutory rights. We undertake to observe fully the terms of any warranty (whether statutory or otherwise) applicable to the products supplied by us to you.
If the product does not conform to the contract of sale at the time of delivery to you, you have the right:
To require us to reduce the purchase price of the product by an appropriate amount or
To require us to cancel the contract or
To replace the product.
If you require us to repair or replace the product, we shall:
Repair or replace (as the case may be) the product within a reasonable time, but without causing significant inconvenience to you
Bear any necessary costs incurred in doing so provided the repair or replacement is not impossible, that the remedy you require is not disproportionate in comparison to the other remedies and is not disproportionate in comparison to an appropriate reduction in the purchase price.
This does not affect your statutory rights as a consumer.
Mountain Mania Cycles Terms and Conditions
By placing an order for any of our products you agree to be bound by the terms and conditions set out below. If you do not agree to be bound by these terms and conditions you may choose not to order:
- You place the order for your products on the website by pressing the confirm order button at the end of the checkout process.
- Payment will then be collected from your selected payment method.
- Mountain Mania Cycles will send you an order acknowledgement email once you have completed the checkout process.
- No contract of sale is created at this point; you have, at this point made an offer to purchase.
- Your offer to purchase will be considered and may be declined for any reason. Should we need to decline your order, you will be notified as soon as possible. An order may be declined due to one of the following reasons.
- The product you ordered being unavailable from stock
- Our inability to obtain authorisation for your payment
- The identification of a pricing or product description error
- Any other discretionary reason not otherwise listed.
Each product purchased is sold subject to its product description which may set out additional specific conditions related to that product including, without limitation, terms and conditions concerning warranties, after-sales service and guarantees
None of our terms affect your statutory rights as laid out in UK law including the Distance Selling Regulations. We accept responsibility for losses you suffer as a result of us breaking the contract if the losses are a foreseeable consequence of us breaking the contract. Losses are foreseeable where they could be contemplated by you and us at the time the contract is made. We are not responsible for indirect losses which happen as a side effect of the main loss or damage and which are not foreseeable by you and us (such as loss of profits or loss of opportunity).
The prices payable by you for products that you order are set out on the Website and are subject to change without notice. They are shown inclusive of VAT where applicable. In the event that you order a product which is later discovered to have been advertised at an incorrect price you will be informed of the error and will have the option to continue with your order at the revised price or to cancel your order without obligation.